Providing Secure Connections Nationwide
BIYTC is your cloud-based data and voice solutions provider. We deliver unified communications, hosted voice, fiber connectivity solutions, SIP/IP trunking, and more to improve collaboration and boost productivity across your organization. Founded on the principal of delivering exceptional customer service, our business communication solutions are backed by unparalleled support to exceed your expectations.
See How BIYTC Makes a Difference in Your Business Communications.
Optimizing Your Business with Network Services
Your network is the backbone of your organization. Without a reliable, resilient network, you’ll experience downtime, crashes and other frustrations. From increasing your Internet speed capabilities to protecting data during virtual transfers, BIYTC provides custom solutions to your everyday connectivity challenges. As your data network partner, we’ll optimize your infrastructure with the latest in fiber connectivity and deliver cutting-edge security to keep your systems protected from threats and disruptions.
Unified Communication Solutions
Connect Your Business to the Future with UC Solutions Unifying your communications not only impacts the way you do business, but it improves your opportunity for success. Unified communication solutions streamline your voice and phone solutions to improve customer service and efficiency. From having the capability to record, transfer and study phone calls to hot desking and faxing over IPs, our UC solutions take your contact center to the next level.
Our Unified Communication Solutions Include
SIP/IP Trunking Boost the power of your broadband connection without overpaying for PRI’s.
Delivering SIP/IP-Enabled PBX Solutions
Remove the need for traditional PRI’s. SIP and IP Trunking solutions remove the need for PRI’s and deliver the flexibility of only having to pay for what you need. By eliminating PRI’s, we streamline your communication and performance. Plus, as your company grows and your needs expand, we’ll add more trunks in minutes—not days. Our SIP and IP trunking are compatible with most IP-enabled PBX phone systems, which means if you upgrade or change hardware, our services are still providing you with solutions. And, If you upgrade or change hardware, we will continue providing you with services since our SIP and IP trunking solutions are compatible with most IP or analog PBX phone systems.
Optimize your voice solutions with cloud-based VoIP services.
Hosting Your Seamless VoIP Solutions on the Cloud Switching to the cloud means streamlining your processes, lowering costs and boosting your performance capabilities. We’ll optimize your business with cloud-based VoIP solutions by Polycom, Yealink, Panasonic, Cisco or bundled packages that make life easier and ensure clearer communication.
Our cloud hosting solutions accommodate any number of users—whether you’re a smaller company with 10 employees or a larger enterprise with 500 or more employees. No matter the size, our cloud solutions scale to fit your needs.
Benefits of hosted Voice
Minimal Start Up costs
Built-in Disaster Recovery
Cloud Contact Center Solutions
Optimize your contact center business performance with Cisco omnichannel solutions.
Transform Your Contact Center
The role of the contact center is changing from a cost center to a strategic corporate asset. While focusing on cost reductions made sense a decade ago, today it’s all about agent productivity and maximizing sales and service business outcomes – and other key metrics that determine if you are delivering real value.
Transform your contact center into a strategic business asset with the Cisco Customer Journey Platform—an omnichannel, cloud contact center solution that uses predictive analytics to lower operating costs and improve business performance.
Whatever key performance indicators you use to measure the success of your contact center, Customer Journey Platform will help you monitor, manage and maximize them.
Cloud Contact Center Features for Businesses Large and Small
Whether you’re a new business creating your first contact center, a medium size business looking to improve contact center operations, or a large enterprise needing visibility and control over multiple contact center sites, The Cisco Customer Journey Platform has a solution that will fit your needs.
The Customer Journey Platform is a truly unified cloud contact center solution, offering omnichannel customer interactions over voice, email and chat and integrated collaboration between your agents and the back office through voice and chat. Integrated workforce optimization, outbound campaigns and predictive analytics give you everything you need for a high-performing contact center in the cloud.
Got an old system in place already? No worries, Customer Journey Platform can gracefully migrate you to the cloud and all of its benefits, without expensive and risky “rip and replace” approach.
The Customer Journey Platform improves the efficiency of your agents, contact center managers and administrators, creating a seamkess customer experience across all major communication channels.
Omnichannel customer interations
Communicate via voice, email and chat from a unified environment
Ease collaboration between agents, managers and back-office subject matter experts
Predictive analytics-based routing
Match each customer to the best agent for the best business outcomes
Cloud Contact center Solutions
Centrally manage ACD, speech-enabled IVR, WFO, Outbound Campaigns and CRM integration.
Omnichannel view of customer journey
Analyze cross-channel customer interactions with integrated “voice of the customer” analytics
Understand the agent and customer behaviors and attributes that drive the business